PRIVACY POLICY

If you have any questions regarding our Privacy Policy or the way we collect and process your data, please do not hesitate to contact us.

User Information for PrismProtector VPN Application

When you use the PrismProtector VPN application, you are granted full access to the VPN service, which utilizes a portion of your network connection and device resources. In order to ensure the proper functioning of this arrangement, PrismProtector VPN requires access to a limited amount of your personal information.

The data accessible through our application is divided into the following categories:

• Device information: This includes your IP address, operating system version, device model, charging status, last seen timestamp, and physical location (city and country). We use this information to determine the availability of your device's resources and to collect data from public internet resources.
• Network information: This pertains to the current status of your WiFi connection, which helps us avoid using your device's resources when connected to mobile network data.

The aforementioned information is essential for the proper functioning of the agreement between you and PrismProtector VPN.

Additionally, we gather aggregated statistics on the usage of our application to analyze and enhance our service. This may include error and crash reports, as well as application usage analytics. We process this data to improve the functionality and usability of our services and applications, with the goal of providing a better user experience.

Visitor Information for PrismProtector VPN Website

When you visit our website, certain information is automatically collected. This includes your IP address, location, browser type, device, and operating system. We collect this data to ensure the proper functioning of our website.

To collect this information on our website, we utilize cookies and similar technologies. Additionally, if you contact us through email or the designated "Contact Us" form, we may collect your personal information. This data will be used to address your inquiries and effectively handle any issues or questions you may have. Our processing of this information is based on our legitimate interests, specifically the efficient administration of our business operations and communication with our users.

Data Sharing

In order to provide our services effectively, we depend on various service providers. These providers include companies that store data, entities involved in performance analytics (such as error and crash reporting), entities involved in web and app usage analytics (such as Google and Facebook Analytics), and others. These service providers are legally obligated to handle your information securely and are not allowed to access your personal data for their own purposes. They are also required to refrain from sharing your information with any unrelated third parties.

To fulfill the contractual obligations between you and PrismProtector VPN, we may share your location and IP information for our clients to access and gather data from public internet sources (such as websites).

Unless specifically stated otherwise, we do not share or disclose your personal information except in the following circumstances:

• We are legally obligated to disclose the information, such as in response to a court order, to enforce an agreement, or to protect the rights and intellectual property of our business, employees, or other stakeholders.
• Disclosing the information is necessary for our representatives to perform their duties on our behalf.
• It becomes necessary to address an emergency situation.

Data Transfers outside the European Economic Area (EEA)

We make every effort to ensure that if your data is transferred outside the EEA, our partners and service providers comply with European privacy rules and standards. We incorporate data protection clauses into our agreements with service providers and partners. If they are located in countries that do not have adequate legislation recognized by the European Commission, we establish agreements that include standard data protection clauses approved by the European Commission.

Data retention and storage

We will retain your processed personal data only for as long as necessary for the intended purpose. After the termination of our contractual or any other relationships with you, we will not retain it for more than five years.

Your rights in relation to your personal information

As an individual whose personal information is processed by us, you have certain rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights include:

• Right of access: You have the right to request access to the personal data we have collected about you. In certain cases, we may need additional information to verify your identity and fulfill your request. The additional information you provide will be used solely for the purpose of assisting you in exercising your right of access.
• Right to rectification: You have the right to update and correct your personal information in our application.
• Right to erasure: You have the right to request the deletion of your personal information. We will comply with such a request only if: (a) we no longer need the information for the purposes it was collected; (b) deleting the information does not conflict with any legal obligations we have; (c) the data is not necessary for establishing, exercising, or defending legal claims.
• Right to restriction of processing: You can request the restriction of processing if you believe your personal data is being unlawfully processed.
• Right to object: You can object to the processing of your personal data if it is based on PrismProtector VPN's legitimate interests and is infringing upon your fundamental rights and freedoms. However, we reserve the right to demonstrate that our legitimate interests override your rights and freedoms.
• Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, and to request its transmission to another data controller.
• Right to lodge a complaint: If you believe that we have mishandled your data or violated privacy laws, you have the right to lodge a complaint with a relevant supervisory authority.

To exercise these rights or address any additional concerns regarding this Policy, please contact us.

Information Regarding Minors

PrismProtector VPN has no intention to collect personal information from children under the age of 14, or any other age that requires parental consent for the collection and processing of personal data. If we unintentionally collect personal information from a child, we will promptly take steps to remove or delete the information upon notification. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take the necessary actions to cease data collection and delete any information we may have.

Security of Personal Data

We handle your data with the utmost responsibility and care, implementing strict measures to ensure its security and compliance with applicable laws. We regularly conduct testing and updates, restrict access, and take all necessary precautions to protect your information. However, it is important to note that no business, including PrismProtector VPN, can guarantee complete security of internet communications.

Contact Us

If you believe that your privacy was not handled in accordance with our Privacy Policy, or if you believe that your privacy has been compromised while using our services, please contact PrismProtector VPN. Our privacy officer will promptly investigate your concerns.